Click here to begin.

Click here to Quit.

Estimated Duration

This simulation should take approximately 4 minutes.

Overview

In this scenario you are logged in as a Problem Manager who has the authority to close Problem tickets.

This simulation is designed to give you the opportunity to practise the steps required to Close a Problem within Service Manager.

Close a Problem

Click here to Exit.

Summary

You have now had the opportunity to practise the steps required for Closing a Problem.

Related Simulations:  This simulation is part of a larger scenario which should be followed in the same order as the list below, you are currently viewing the highlighted simulation.

Create a Problem Ticket from an Incident

Assign and Categorise a Problem

Update Problem and Assign Problem Tasks

Update a Problem Task

Monitor Problem Tasks

Create a Known Error

Close a Problem

Close a Problem

Click here to Go back.