This simulation should take approximately 4 minutes.
This simulation is designed to give you the opportunity to practise the steps required to monitor and update a Problem Task and Problem Ticket.
In this scenario, you are logged into Service Manager as a Problem Coordinator. You will confirm that task assignees have completed their work, and copy any useful information out of the task ticket back into the problem ticket.
Monitor Problem Tasks
Click here to Exit.
You have now had the opportunity to practise the steps required for Analysing and Structuring a Resolution to a Problem.
Related Simulations: This simulation is part of a larger scenario which should be followed in the same order as the list below, you are currently viewing the highlighted simulation.