Click here to continue.

Click here to Quit.

Estimated Duration

This simulation should take approximately 4 minutes.

Overview

This simulation is designed to give you the opportunity to practise the steps required to monitor and update a Problem Task and Problem Ticket.

In this scenario, you are logged into Service Manager as a Problem Coordinator. You will confirm that task assignees have completed their work, and copy any useful information out of the task ticket back into the problem ticket.

Monitor Problem Tasks

Click here to Exit.

Summary

You have now had the opportunity to practise the steps required for Analysing and Structuring a Resolution to a Problem.

Related Simulations:  This simulation is part of a larger scenario which should be followed in the same order as the list below, you are currently viewing the highlighted simulation.

Create a Problem Ticket from an Incident

Returning to a Problem to Assign and Categorise

Analysing and Structuring Resolution to a Problem

Updating a Problem Task

Monitor problem tasks

Create a Known Error

Close a Problem

Click here to Go back.

Monitor Problem Tasks