Click here to continue.

Click here to Quit.

Estimated Duration

This simulation should take approximately 5 minutes.

Overview

This simulation is designed to give you the opportunity to practise the steps required to go into and update a Problem Task.

In this scenario, you are a member of the Desktop Support team and have a Problem Task assigned which has been assigned to you. You investigate and identify the Root Cause, updating the Problem Task as you progress your investigation.

Update a Problem Task

Additional Information

You have now arrived into work the following day, and opened Service Manager to work on the Problem Task.

You will investigate and then update the Problem Task with your findings.

Click here to continue.

Click here to go back.

Updating a Problem Task

Additional Information

After identifying the issue with the normal.dot template, you have checked some of the affected PCs, and are confident you have identified the root cause. You will now update the Problem Task.

Click here to go back.

Click here to continue.

Updating a Problem Task

Click here to Exit.

Summary

This section is used to reinforce the learning from the lesson. Any additional information or further learning should be stated clearly and concisely.

Arial - Regular - 12

You have now had the opportunity to practise the steps required for Updating a Problem Task.

Related Simulations:  This simulation is part of a larger scenario which should be followed in the same order as the list below, you are currently viewing the highlighted simulation.

Create a Problem Ticket from an Incident

Assign and Categorise a Problem

Update Problem and Assign Problem Tasks

Update a Problem Task

Monitor Problem tasks

Create a Known Error

Close a Problem

Click here to Go back.

Update a Problem Task