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Estimated Duration

This simulation should take approximately 5 minutes.

Overview

In this scenario, you are logged into Service Manager as a Problem Coordinator. You update the Problem which has been assigned to you, and assign tasks to the relevant teams to try to identify the root cause.

Update Problem and Assign

Problem Tasks

Additional Information

At this point you would typically create tasks for other groups. Each task will be assigned a unique number, and will appear in the To Do List of the Assignee. Each task may be worked on independently.

After you have created and assigned all the tasks required, you would then need to change the Status of the Problem back to Assigned.

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Click here to Go back.

Update Problem and Assign

Problem Tasks

Click here to Exit.

Summary

You have now had the opportunity to practise the steps required for Analysing and Structuring a Resolution to a Problem.

Related Simulations:  This simulation is part of a larger scenario which should be followed in the same order as the list below, you are currently viewing the highlighted simulation.

Create a Problem Ticket from an Incident

Assign and Categorise a Problem

Update Problem and Assign Problem Tasks

Update a Problem Task

Monitor Problem tasks

Create a Known Error

Close a Problem

Click here to Go back.

Update Problem and Assign

Problem Tasks