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Click here to Quit.

Estimated Duration

This simulation should take approximately 5 minutes.

Overview

You are logged in to Service Manager as a Problem Manager.  In this scenario, you will return to a Problem, associate it to a business service and assign it to a Problem Coordinator.

Assign and Categorise a Problem

Click here to Exit.

Summary

You have now had the opportunity to practise the steps required to return to a Problem to assign and categorise.

Related Simulations:  This simulation is part of a larger scenario which should be followed in the same order as the list below, you are currently viewing the highlighted simulation.

Create a Problem Ticket from an Incident

Assign and Categorise a Problem

Update Problem and Assign Problem Tasks

Update a Problem Task

Monitor Problem tasks

Create a Known Error

Close a Problem

Assign and Categorise a Problem

Click here to Go back.