Click here to continue.

Click here to Quit.

Estimated Duration

This simulation should take approximately 10 minutes.

Overview

In this scenario, you are logged into Service Manager as a Problem Manager. You will search for Problem Management (PM) Candidates, identify a likely candidate, (the Printer Incident from an earlier simulation) and create a new Problem ticket.

Create a Problem Ticket from

an Incident

Click here to Exit.

Summary

You have now had the opportunity to practise the steps required to create a Problem Ticket from an Incident.

Related Simulations:  This simulation is part of a larger scenario which should be followed in the same order as the list below, you are currently viewing the highlighted simulation.

Create a Problem Ticket from an Incident

Assign and Categorise a Problem

Update Problem and Assign Problem Tasks

Update a Problem Task

Monitor Problem tasks

Create a Known Error

Close a Problem

Click here to Go back.

Create a Problem Ticket from

an Incident