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Estimated Duration

This simulation should take approximately 10 minutes.

Overview

This simulation is designed to give you the opportunity to practise the steps required to register an Interaction, and associate it with an existing Incident within Service Manager.

This is an important feature of Service Manager, as it will allow more efficient escalation and resolution of incidents, and also helps to identify repeat Incidents and possible Problem Candidates.

Associate an Interaction with an Existing Incident

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Summary

You have now had the opportunity to practise the steps required to register an Interaction and associate it with an existing Incident within Service Manager.

Related Simulation:

Working with Major Incidents

In this simulation, an Incident Manager will review this Incident and will escalate it to a Major Incident

Click here to Go back.

Associate an Interaction with an Existing Incident