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Click here to Quit.
This simulation should take approximately 5 minutes.
In this scenario, you are logged in as a Team Leader for the Printer Support team.
You will view the Group To Do Queue and assign the Incident to the appropriate analyst.
View the Group To Do Queue
and Assign Incidents
Click here to Exit.
This simulation was designed to give you the opportunity to practise the steps required to:
Related Simulations: This simulation is part of a larger scenario which should be followed in the same order as the list below, you are currently viewing the highlighted simulation.
Register an Interaction and Escalate to an Incident
View the Group To Do Queue and Assign Incidents
Diagnose an Incident and Set a Reminder
Update an Incident, Mark as Problem Candidate
Review To Do List, Confirm Incident Resolution and Close
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