Click here to continue.

Click here to Quit.

Estimated Duration

This simulation should take approximately 5 minutes.

Overview

In this scenario, you are logged in as a Team Leader for the Printer Support team.

You will view the Group To Do Queue and assign the Incident to the appropriate analyst.

View the Group To Do Queue

and Assign Incidents

Click here to Exit.

Summary

This simulation was designed to give you the opportunity to practise the steps required to:

• View your Groups To Do List

• Assign and update an Incident

Related Simulations:  This simulation is part of a larger scenario which should be followed in the same order as the list below, you are currently viewing the highlighted simulation.

Register an Interaction and Escalate to an Incident

View the Group To Do Queue and Assign Incidents

Diagnose an Incident and Set a Reminder

Update an Incident, Mark as Problem Candidate

Review To Do List, Confirm Incident Resolution and Close

Click here to Go back.

View the Group To Do Queue

and Assign Incidents