Click here to continue.

Click here to Quit.

Estimated Duration

This simulation should take approximately 5 minutes.

Overview

This simulation has been designed to give you the opportunity to practise the steps required to register a Service Request.

A User has forgotten their password and requested a password reset. You will open a new Interaction, fill out the appropriate fields and assign the Interaction to the appropriate Resolver Group who can fulfil the Service Request.

Register a Service Request

Click here to Exit.

Summary

You have now had the opportunity to practise the steps required to register a service request.

Register a Service Request

Click here to Go back.