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Click here to Quit.

Estimated Duration

This simulation should take approximately 10 minutes.

Overview

In this scenario, you are logged into Service Manager as a Team Manager. You will perform a search on all open tickets in the Group To Do Queue, modify the visible columns, and turn your Search into a Favourite. You will also group by team member.

Perform a Search, Modify the Displayed Columns, and

Create a Favourite

Click here to Exit.

Summary

You have now had the opportunity to practice the steps required to:

• Perform a search
• Modify columns
• Create a favourite
• Group by Team Member

Click here to Go back.

Perform a Search, Modify the Displayed Columns, and

Create a Favourite