This simulation is designed to give you the opportunity to practise the steps required to use a variety of Autofill shortcuts available in Service Manager.

Users should be aware that using the following shortcuts may speed up their use of the system considerably:

• Clicking on the Fill icon
• Pressing Alt+F9
• Pressing the Tab key, then pressing the Enter key on your keyboard

You will also learn that searching for a person by their name requires two asterisks (one before and one after the name) and requires the use of a capital first letter.

Click here to begin.

Click here to Quit.

Estimated Duration

This simulation should take approximately 6 minutes.

Overview

Autofill Shortcuts

Click here to Exit.

Summary

Autofill Shortcuts

This simulation was designed to give you the opportunity to practise the steps required to use a variety of Autofill shortcuts available in Service Manager.

Users should be aware that using the following shortcuts may speed up their use of the system considerably:

• Clicking on the Fill icon
• Pressing Alt+F9
• Pressing the Tab key, then pressing the Enter key on your keyboard

You also learned that searching for a person by their name requires two asterisks (one before and one after the name) and that the Full Name field is case sensitive.