This simulation should take approximately 10 minutes.
This simulation is designed to give you the opportunity to practise the steps required to register an Interaction, resolve it at the first point of contact, and use Quick close.
Register a New Interaction
and Quick Close
In this scenario, you are logged into Service Manager as a first line analyst. A new employee wants to know if they can access Facebook from their PC. As this violates company policy, you will Register the Interaction, provide the user with the information they require, and resolve the Interaction using Quick Close.
You have now had the opportunity to practise the steps required to register an Interaction, resolve it at first point of contact, and use Quick close to save and close the Interaction.