Click here to continue.

Click here to Quit.

Estimated Duration

This simulation should take approximately 10 minutes.

Overview

This simulation is designed to give you the opportunity to practise the steps required to register an Interaction, resolve it at the first point of contact, and use Quick close.

Register a New Interaction

and Quick Close

Scenario Details

In this scenario, you are logged into Service Manager as a first line analyst. A new employee wants to know if they can access Facebook from their PC. As this violates company policy, you will Register the Interaction, provide the user with the information they require, and resolve the Interaction using Quick Close.

Summary

You have now had the opportunity to practise the steps required to register an Interaction, resolve it at first point of contact, and use Quick close to save and close the Interaction.

Click here to Go back.

Click here to Exit.

Register a New Interaction

and Quick Close