KM7: What are the KCS Roles and Responsibilities?

Question/Answer

Summary

KCS I, II, and III users, along with KCS coaches, contribute new knowledge and ensure the quality of articles in the knowledge base.

Question

Briefly explain KCS Roles and Responsibilities.

Answer

  A KCS I user is non-licensed in that he can contribute a new knowledge article, but not approve it for an internal or external audience.
  A KCS II user is licensed to approve a new knowledge article for internal audiences.
  A KCS III is licensed to approve an article for internal or external audiences.  A KCS coach monitors the quality of the Knowledge solutions and provides feedback to the solution authors to help them to improve their articles and the quality of the knowledge base.

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expirationdate

2007-04-30T00:00:00+00:00

hotnews

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